Carnivore Posted May 6, 2009 Share Posted May 6, 2009 years ago i ordered a dodge ram and there was an online site i could check the exact status of the order 0 Quote Link to comment Share on other sites More sharing options...
NewNole2001 Posted May 6, 2009 Share Posted May 6, 2009 Nope, not currently. You can call Ford Customer service and get updates. 0 Quote Link to comment Share on other sites More sharing options...
Carnivore Posted May 6, 2009 Author Share Posted May 6, 2009 Nope, not currently. You can call Ford Customer service and get updates. how do i call them? do you have a number? 0 Quote Link to comment Share on other sites More sharing options...
NewNole2001 Posted May 6, 2009 Share Posted May 6, 2009 how do i call them? do you have a number? http://www.fordfusionforum.com/index.php?s...post&p=9793 Question asked (by me) and answered in the thread just below this one. -- Ford Customer Service : 800-392-3673 http://www.ford.com/footer/contact-ford 0 Quote Link to comment Share on other sites More sharing options...
rtw819 Posted May 10, 2009 Share Posted May 10, 2009 I don't know if anyone from FoMoCo actually reads in these forums, but the company would be in a better place if they could offer those of us that have Ordered new vehicles a way to check the status online for ourselves. It would go a long way toward better customer service, a good means for self-service, and save loads of wasted time of dealership personnel and CSR's on the phone. I'm sure some smart IT folks at Ford could pull this together and give it a pretty user interface. Once you have your order number, and perhaps the dealership ID/number that ordered the vehicle, they should be able to correlate that information to your specific vehicle. At least I would hope so, anyway. I've been harassing the dealership for updates about every week. (Just so excited!!!) Even called the CSR's a couple of times in the beginning when there was "no" information available. They couldn't even confirm I had placed an order! :huh: For what it's worth the "Body Style" they were looking for in their system was apparently code "P011" -- not the hybrid P0L -- since it was just a "generic Fusion order placeholder" at that point in the process. After 40 minutes on the call they finally were able to confirm they had a Hybrid order in my name, and the date I was verified. It would be much more efficient if users could look up the status for themselves. Just my $.02 0 Quote Link to comment Share on other sites More sharing options...
SmilinJim Posted May 11, 2009 Share Posted May 11, 2009 I don't know if anyone from FoMoCo actually reads in these forums, but the company would be in a better place if they could offer those of us that have Ordered new vehicles a way to check the status online for ourselves. Another consideration is this. I am currently out of the country and use Skype to phone back to the States. The Ford Customer Service number will not put you through to a service rep if you do not have a touch tone phone! I realize that most people have access to TT phones, but there are still instances where you might not. How about either a voice recognition interface or at least having the call eventually transfer to a live operator. Right now it just drops the line after a few menus. PLUS, I have no idea of the status of my FFH. The dealer isn't so hot at responding to emails in a timely manner. 0 Quote Link to comment Share on other sites More sharing options...
SmilinJim Posted May 12, 2009 Share Posted May 12, 2009 PLUS, I have no idea of the status of my FFH. The dealer isn't so hot at responding to emails in a timely manner. Well, I'm still overseas, I still haven't been able to contact the dealer and have struck out trying to get through to FCS, BUT... cars.com lists my hybrid as being in my dealer's inventory now! Does anyone know how that database updates and what, if anything this might say about the status of my car? 0 Quote Link to comment Share on other sites More sharing options...
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